Online Orders

When placing an order online, please be aware of the following:

  • Be sure to provide accurate address and payment information. This includes proper billing and shipping addresses. Failure to provide correct information may lead to delays or cancellations.

  • Please double-check all orders before submitting them. MoonCap Medicinals will ship orders as they are received, and expect that customers have ordered the proper products and quantities. Corrections may be made to orders only if MoonCap Medicinals is immediately notified of order errors prior to processing and shipping. Do not place duplicate orders, as this will complicate any corrective action needed. Please contact immediately if errors have occurred with your order.

  • MoonCap Medicinals must have a valid means for contacting customers, and requires either a phone number or email address for all orders. If an email address is provided, it should be assumed that we may use if for communication pertaining to the order. Failure to provide correct contact information may result in delay or cancellation of an order if we cannot reach you in a timely manner.

  • MoonCap Medicinals will process orders as quickly as possible, but we do not guarantee that orders will be shipped the day they are received. If you have an order requiring expedited shipping, please place your order by phone at (831) 202-2671, and our customer service team will provide further details about your shipping options.

Orders by Phone

To contact MoonCap Medicinals by phone, call (831) 202-2671, and our customer service team will be glad to assist you.

When preparing to place an order by phone:

  • Please have your order prepared. Compiling a brief list of the items that you wish to purchase before calling is very helpful, and will allow us to process your order more efficiently.

  • Have shipping name and address on hand—be sure to include any suite or apartment numbers that correspond with the shipping location. Failure to provide accurate shipping information may lead to loss or delay of delivery.

  • For payments made with credit/debit cards, we will also require the billing address at which you receive your bank statements. Please have this information available when you call.

  • MoonCap Medicinals must have a valid means for contacting customers, and requires either a phone number or email address for all orders. If an email address is provided, it should be assumed that we may use if for communication pertaining to the order. Failure to provide correct contact information may result in delay or cancellation of an order if we cannot reach you in a timely manner.

  • Once your order has been properly processed, our customer support members can provide you with an order number for your records, as well as providing estimated shipping times based upon your order.

Orders by Mail

If at all possible, please contact MoonCap Medicinals at (831) 202-2671 before mailing in an order so that we can provide a shipping cost for you to include in the total. Failure to include the cost of shipping will result in additional delays, as we must then contact you with such information, and await payment for the balance prior to shipping.

  • Do not write your credit card information down to mail it to us. Unless you are paying by check or money order, you should call us to provide payment information. This is for your security.

  • Include your name and phone number so that we can contact you immediately if there are questions or delays with your order.

  • Provide an accurate shipping address—be sure to include any suite or apartment numbers that correspond with the shipping location.

Check payment procedure:

If you wish to pay by money order or check, please call us at (831) 202-2671, and we will be glad to calculate the shipping cost and total for your order.

  • Once your order has been calculated, we will also provide an order number—good for up to 30 days—to be written on your check or money order.

  • Personal checks may be held for 10 business days before shipping your order. This is a mandatory hold period while the bank processes the funds.

  • MoonCap Medicinals can accept checks made out in US funds only.

  • Checks returned to MoonCap Medicinals for non-sufficient funds ("bounced" checks) will result in a $30.00 fee. The order will not be shipped until payment for both the original order and the $30.00 NSF fee is received.

Please do not send in orders without first calling to verify shipping costs. This process will allow us to process and ship your order in a timely manner after we receive your payment.

Turnaround Time for Orders

On average, orders are processed and shipped within 3 business days from the time that they are received. When items are unavailable or out of stock, shipment may be delayed until all items are in stock. A member of our customer support team will contact you if there are back orders or other delays.

If you have an order or are in need of expedited shipping, call (831) 202-2671 to place your order by phone, and we will gladly inform you of current availability and shipping options. Orders placed online may not be processed until the following business day, so we encourage customers to call us with expedited concerns.

Shipping

MoonCap Medicinals ships through the United States Postal Service (USPS) and through UPS and FedEx.

MoonCap Medicinals does not guarantee same-day shipping. Unless otherwise specified, we will do our best to find the most cost-effective and appropriate shipping method for the items that you have ordered. If you require immediate assistance with the shipment of your order, please call us at (831) 202-2671, and we will be glad to provide shipping options and timelines for you.

Please Note:
When selecting your shipping method at checkout, please keep in mind that the stated transit time for your order is an estimate. They do not include our turnaround times which average 3 business days or less. Only Next Day offers a guaranteed transit time, and we expedite processing to the best of our ability. USPS Priority or First Class Mail transit times are not guaranteed and their processing is not expedited. Holiday and weather delays do occur, and are beyond our control. For the most updated information on transit times, please consult the site of your shipping carrier of choice.